Supporting Your Customers

My customer forgot to use my Vanity URL. What do I do?
Please contact Ambassador Support at ambassadorsupport@viome.com so we can assist you on the matter. Please include the following in your email: Cust...
Mon, 8 Apr, 2019 at 10:10 AM
My customer is having trouble accessing their results and recommendations, who can help?
We are sorry to hear your customer is having trouble accessing his or her results and recommendations. Please have him or her send an email to the Custome...
Wed, 22 Aug, 2018 at 9:54 PM
Do you have a portal to access our patients/customers results and recommendations?
Viome follows regulations that safeguard consumer privacy. To view your clients' or patients' Viome results and recommendations, please request ...
Tue, 28 Aug, 2018 at 4:10 PM
Can I offer discounts to my clients or customers?
Any personalized offer vanity URL that you want to create can be done under the “Offer” Tab within the partner portal. Note:  Your personalized offer am...
Mon, 8 Apr, 2019 at 10:20 AM